Most organisations try to improve performance by tightening control. GTBank did the opposite and it worked.
This case study reveals how one of Nigeria’s top banks tackled a deeply rooted leadership challenge that was quietly dragging down productivity; hierarchical bottlenecks.
Instead of micromanagement, GTBank gave their middle managers the tools to delegate with confidence, coach for growth, and lead with real-time data.
The result? Teams that moved faster, served better, and performed higher without burning out or slowing down.
Inside this whitepaper, you’ll discover:
- The core challenge GTBank faced and why it’s more common than you think.
- How they redefined the role of middle management.
- What actually changed after the “Lead Forward” program and why it stuck.
If you lead a team, work in HR, or care about building a performance-driven culture, this is a read you don’t want to miss.
Download the Case Study
