10+ Top Digital Skills For African Employees Of The Future

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As digital evolution rapidly develops, technical and analytical skills are gradually becoming the most in-demand skills in the job market. With more companies mapping out complex digital strategies, it has become quite necessary for employees to possess certain top digital skills to remain employable.

It is now more vital than ever for new workers to be multi-disciplined and to possess both hard and soft skills. Because whatever position you are applying for, recruiters will be looking for creative recruits with a broader level of expertise and experience.

So regardless of your profession, you’ll need to take note of these top digital skills for African employees that employers and recruiters are searching for. We’ll also share a few tips on how best to learn and develop these skills.

digital-skills-africa-proten1. Artificial Intelligence

Artificial intelligence (AI) and machine learning (ML) can assist you in delivering more relevant, customized, and creative products and services.

It may appear intimidating at first, but you do not need to understand the technical aspects of AI creation. What you’ll need to know is how artificial intelligence and machine learning can influence your career and job.

Chatbots, for example, frequently utilize AI and machine learning to improve their dialogues. You’ll be a useful asset if you know how to enter data into the system and when to intervene for human reviews.

You could also learn how AI technology can help you optimize internal processes and save money in the long run.

2. Emotionally-Intelligent Customer Service

As more business processes are being moved to digital platforms, companies are requiring even more frequent updates from end users. Unfortunately, with so many platforms available for customer feedback, many customer reps find it difficult to consistently satisfy the needs of demanding customers. 

This training has been designed specifically for the Nigerian market to assist your staff in understanding how to provide outstanding customer service by utilizing emotional intelligence. It assists customer service representatives in being aware of their clients and knowing how to react based on their moods and actions.

3. Programming, Web and App Development

Coding is at the heart of each tech product or digital service. Although it is no longer only for techies; many jobs today demand coding abilities, such as compliance and risk management, technical writing, and quality assurance expertise.

Coding alters your perspective of the world and teaches you how to solve problems logically.

It may take more time and resources at initially, but you can rapidly learn and apply the fundamentals of coding to your profession.

Bootstrap, jQuery, Angular, Code Igniter, PHP/JavaScript, and MySQL are the fundamental languages required for most programming and online and app development professions.

These talents appear in the top ten most in-demand by employers on LinkedIn on a regular basis.

Building a portfolio of projects that demonstrate your coding abilities will also help you prove your experience and expertise and speed up your journey towards the job of your dreams.

Additionally, You will have an advantage over other candidates if you have examples of mobile and responsive web development experience.

4. Data Science and Data Analytics

Not only is Data Science an excellent career path for professionals in the digital age, but demand far outweighs supply, making Data Scientists highly employable.

More companies are gathering huge amounts of data that can be immensely valuable in guiding accurate business decisions. And they usually require the services of a Big Data Analyst to make sense of it all.

Data Scientists are in-demand by employers across the world and popular job listing platforms like Glassdoor constantly feature Data Scientists in their Best Jobs Listings.

A recent HR report revealed that there are over 2 million emerging positions in top companies around the world for managers with analytical skills in interpreting and analyzing Big Data.

Learning data science can help you stay ahead of the curve as data analysis becomes a basic qualification for more manager-level positions.

Learn more about our Data Analytics Masterclass here.

5. Digital Product Management

Digital Product Management is a talent that is not specific to software development but is extremely important regardless.

Software services, in particular, require a lifecycle management strategy. And with more companies and businesses evolving into online platforms and responsive applications, the demand for skilled product managers will increase as well.

6. HR Analytics

HR metrics and analytics are becoming increasingly important, regardless of the size of the business. Managers are increasingly finding it easier to balance the costs and benefits of business operations due to the transformation of HR measurements and analytics over the last 30 years.

HR measurements and workforce analytics, on the other hand, do not guarantee a return on investment. You must be able to determine which data is suitable to gather.

This training will assist you in aligning workforce KPIs with HR objectives, business strategies, and organizational objectives. It will also show you how to use HR metrics and analytics to improve organizational outcomes.

7. Digital Business Analysts

Digital Business Analysts assist companies in making the best decisions by bringing an objective and unbiased perspective to the table and using a variety of proven analysis tools to build a compelling business case for investing in a digital solution. These analysts are championing the digital transformation in the modern decade and are in hot demand across the world.

Because digital transformation is important to all organizations in the digital economy, expertise in applying business analysis tools has become one of the most in-demand skills to have on your CV in the twenty-first century.

They assist businesses in creating a digital ecosystem of technology that will aid in digital transformation and company expansion.

8. Digital Marketing or Social Marketing

Digital marketing has become one of the most in-demand digital skills of the current age. Data acquired through digital platforms is used by marketing teams to assess how effectively campaigns are doing and to come up with new ideas.

A digital marketing professional in the 21st century will majorly need to acquire skills necessary for running and managing marketing campaigns. Skills such as keyword optimization, social media and email marketing as well as user experience engagement are some of the most important tools in a digital marketer’s portfolio.

Understanding search engine optimization (SEO) and how social media marketing works may assist you in developing a strong personal digital presence and enhance your employment prospects.

Explore More Digital Courses

9. Cloud Computing

For remote working, improved collaboration and connection, as well as tighter data protection, most organizations are migrating from traditional infrastructure to cloud computing platforms.

Cloud computing solutions have enabled us to work from anywhere in the globe at any time, with certain cloud services focusing on specific company processes and requirements.

As a result, learning how to use a range of cloud tools and software, particularly in a professional capacity, is critical to ensuring your agility and adaptability.

Because they exhibit a strong learning mindset, those who are proficient in navigating various cloud platforms are viewed as more employable.

10. Behavioral Economics For Leaders

Behavioral economics is the study of the influence of psychological, cognitive, emotional, cultural, and social variables on individuals’ and organizations’ economic decisions. Companies are increasingly searching for leaders who can draw on their expertise and experience to make quick and accurate judgments. 

Studying behavioral economics is essential for professionals to enhance their decision making skills. 

According to the World Economic Forum, for people wanting to future-proof their professions, developing skills in areas where robots are unlikely to succeed (i.e. sophisticated issue solving, creativity, and problem solving) is likely the greatest prescription for success.

11. Digital Design and Data Visualization

A user interface is something that all websites, apps, and digital services have in common.

Most IT firms are on the look out for designers with expertise in developing successful, dynamic user experiences.

Designers also assist managers in making important business decisions by visualizing complicated data. This skill is known as data visualization.

Effective  visualization of data makes it easier for senior executives to get important actionable insights. To analyze and visualize data, designers use technologies such as Tableau and Power BI.

Last Notes..

Whether you’re a veteran employee or still trying out different career paths, attaining higher levels of success is dependent on the variety of your digital skillset. When you properly align your career goals to the right digital skills, you’ll be able to grow, learn, upskill and triple your earnings through quality service.

If you’re interested in a new skill that isn’t included in this article or Proten’s service menu, you can  search for more information online or reach out to us to get more information on our 2021 training calendar.


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