Course Overview

Effective Customer Service With Emotional Intelligence

Outline

This programme has been tailored for the Nigerian market, helping your employees understand how to deliver excellent customer service using emotional intelligence. It helps customer service personnel to be aware of their clients and know how to react based on their moods and actions.

Outcome

At the end of this course, participants will be able to:

  • Understand the concept of emotional intelligence
  • Understand how emotional intelligence can improve customer service
  • Learn and understand how to interact with different types of customers
  • Learn how to deal with challenges in the Nigerian market
  • Learn effective sales techniques for upselling to customers. Target Participants: Staff members that deal with customers


Target Participants: Staff members that deal with customers


Duration: 1 day


Price: ₦50,000

Looking for a job or a change in career ?